Frequently Asked Questions
Everything you need to know about Riddle beauty and your order.
Are Riddle products cruelty-free and vegan?
Yes, all our beauty products are 100% cruelty-free and vegan-friendly. We never test on animals and ensure all our ingredients are ethically sourced.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and local customs.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products safe for sensitive skin?
Our formulations are designed with clean ingredients to be gentle on all skin types. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.